adpassadpass
Get AdPass free

Support

If something is clunky or broken, tell us and we’ll fix it fast.

Email us

Write to [email protected]. Tell us what you were doing, what you expected and what happened. Please never send passwords or anything from your vault.

iPhone

  • Turn on AutoFill: Settings › General › AutoFill & Passwords, then turn on AdPass.
  • Turn on blocking: Settings › Apps › Safari › Extensions, then turn on the four AdPass blockers.
  • Turn on passwords with the same email you use on your computer. To add the iPhone, open AdPass on the computer, go to Settings › Account › Add a computer or phone, and scan the square it shows.
  • Face ID changed? Unlock once with your Recovery Code, or sign in again with a code from your computer. Your passwords stay.

Browser extension

  • Moving from another password manager? Open Settings › Vault › Import passwords. AdPass reads the export file on your device.
  • Step-by-step export guides for each app: import your passwords.

A site looks broken

Blocking ads sometimes breaks a video, a sign-in or a checkout. Here’s how to get the site working now and tell us about it.

  • In your browser: open AdPass on that site, then Ad blocking › “Something broke on this site?”. Pause blocking for an hour or turn it off there, and the page reloads without it. Then choose “Report this site so we can fix it”.
  • On iPhone: in Safari, open the page menu and tap Turn off Content Blockers, then email us which site.
  • A report includes the site’s name only if you leave that choice on. We read every one and ship fixes in the next update.

More